To better understand loan officers in this space, I conducted five informational interviews and usability tests. In these interviews, I covered the disclosure process and the legal requirements, along with basic mobile and tablet usage. I used this research to create personas to design features that made it easy for loan officers to disclose the costs associated with a mortgage. My findings revealed that loan officers find visuals, effects, animations, and interactions distracting. They preferred an app that is simple and focused on functionality because the disclosure process is time sensitive.